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FAQ

What Is The Storage Life On Milk Formulas?
Once the foil sealed bag of formula is open, it has a storage life of 2 weeks. Due to environmental factors such as air, humidity, and temperature, which can impact its quality of freshness we recommend storing the opened formula in a glass or stainless steal container to ensure short-term freshness. HiPP Milk Formulas have a longer storage life of 3 weeks.

Do I Really Need To Boil The Water?
Yes, by boiling the water you are eliminating bacteria that is present and any possible contaminations that may be harmful for your baby.

What Is The Ratio Of Water To Formula?
The ratio is 1:1, 1 oz of water per 1 scoop.

How Long Does One Box Last?
There are a few things to consider when answering this question, such as what size is the box, how often is your baby eating, and are they exclusively fed formula or just being supplemented. Generally, 1 box of 400g and 500g lasts about 4-5 days, whereas the bigger boxes of 600g and 800g lasts about 5-6 days.

When Does The Product Expire?
The products we sell are fresh and generally have a shelf life of more than a year. On rare occasions we may have products with a less extended shelf life but rest assure the product is safe to use until the expiration date. Expiration dates are always located on the products and listed on the product page. Please be advised that expiration dates are in an European format, DD/MM/YYYY, instead of the standard American version MM/DD/YYYY.

What Stage Should I Be Getting For My Baby?
Each stage is intended for a specific age and is formulated to meet the nutritional needs for the baby’s relative age. Stage Pre and stage 1 are intended for babies from birth to 6 months/onwards. For following stages please see the information listed on each product page.

Are Your Products Irradiation Free?
Yes, all of our products are irradiation free.

Where Do You Purchase Your Products?
All of our products are purchased from certified European distributers

**Where Are The Orders Being Shipped From?
All of our orders are shipped from our climate control warehouse that is located in New York.

**When Will My Product Be Shipped?
Orders are processed and shipped within 24 hours (excluding holidays and Sundays).

**How Long Will It Take For Me To Receive My Order?
We are located on the east coast and orders may take up to 1-5 business days, depending where you are located. The closer you are to New York, the faster delivery will be. Expedited shipping services are offered at check out.

**What Shipping Carriers Do You Use?
We use USPS and FedEx.

**How Much Does Shipping Cost And Can I Have My Order Expedited?
Free Shipping is provided on all orders of $25 and up, all orders under $25 are subjected to shipping fees depending on package weight and shipping location. Yes, orders can be expedited for an additional cost. Expedited shipping options are offered at check out.

What does "bio" mean?
In Europe, organic products are clearly identified by the "bio" or "organic" label. The EU organic logo seen above is to be used on packaged organic products with the EU origin and indication of the inspection body. These instructions can be found on the label, packaging or loose goods - such as fruits and vegetables - on the box or on the shelf. Since 1991, an EU law has stipulated in detail which products may be designated as organic, how their labels may appear and what information must be on the label. The authorities are always fighting against abusive use of organic labeling and impose fines or even imprisonment for illegal use.

The EU Organic Regulations regulate the labeling of organic products:
They allow the use of the terms "bio" or "organic" in the same sense only for foods that have been produced and processed in accordance with the regulations and whose manufacturers have been controlled accordingly. However, the protection of the regulation goes much further: it includes all the terms that give the impression that the product is a bio-product. Frequently, but not always, the sales description of a organic food already contains the component "bio" or "organic". For example, organic foods are presented to consumers as "organic apple juice", "organic potatoes" or "organic oatmeal". Also with the words "from bio farming" or "from organic farming" can be stated if it is an organic product. In any case, it must be stated in the ingredient list of the product which ingredient has been biologically produced by asterisks on the respective ingredient.

A food may be termed "bio" or "organic" if at least 95% of its agricultural ingredients are organic. Products with less than 95% but more than 50% of agricultural ingredients from organic production may indicate organic quality in the list of ingredients, but do not carry the organic label and do not use the EU organic label.

A mandatory element on the label of each organic product is the indication of the organic inspection body that has checked the producer or processor for compliance with the legal requirements for organic farming and processing. For loose goods, this information is in the accompanying documents; the customer can ask the employees of the trading company for it at the store.

The codes of eco-control bodies in all EU countries are structured according to a uniform pattern. For example, for German-based inspection bodies the indication is "DE-ÖKO-002", where "DE" stands for Germany, "ÖKO" stands for an abbreviation of the origin of the product from organic farming and "002" or another three-digit number the control body. This number will be assigned by the supervising authorities to the respective control body.

For the particularly critical or curious consumers there is the possibility of full transparency: in a list of the Federal Agency for Agriculture and Food, you can see where the said organic inspection body is located and inquire at this control point, if the manufacturer or in-circulation bringer of the organic product was controlled and works in accordance with the law. The indication of the eco-control point on the product makes it easier for all market participants to trace the product origin.

EU organic regulations state that all organic food produced or processed in EU Member States must bear the European Union's organic logo, a horizontal rectangle in light green color with a silhouette of a leaf made of the stars of the EU in white. Organic products from non-EU countries may but do not have to carry the EU organic logo.

If the EU organic logo is used, it is mandatory to provide a geographical indication of origin of the ingredients.

• "EU agriculture", provided that at least 98% of the agricultural ingredients come from the EU.

• "non-EU agriculture" for such Products whose geographical origin is at least 98% in non-EU countries and "EU / non-EU agriculture" for all other products.

The reference to a particular country of origin is also permitted if at least 98% of the agricultural ingredients come from that country.

What does stage "pre" mean?
Stages marked as "PRE" should not be confused with Premie or Preterm Birth.

These milk formulas normally contain no starch so you are able to feed more to your baby on a 3 hour schedule. These still can be used for several months after birth. Always check with your Neonatologist (Newborn Infant Doctor).

What is the difference between stages?
The most common difference is an increase in iron.

There are also more filling ingredients such as starch to help wean off of formula and introduce more solid foods.

How much formula should I order?
Feeding volumes vary per baby.

We recommend that you first consult with your pediatrician.

We also recommend that you start with one box of your preferred formula before giving birth despite any prior experiences. It is entirely possible that one child can have an allergy that it's siblings did not have. Have the box ready to use and if the box works, proceed with a larger order of two boxes. Continue to purchase formula this way for at least a month before proceeding with a bulk order. Allergies can develop in later stages. Repeat this process when transitioning between stages or formulas.

When do your products expire?
Most of our perishable products have up to a year remaining of shelf life.

There can be very rare instances where the expiration date is less than a year.

There is nothing to be concerned of as this does not effect the quality of the products. All products are fresh and safe to consume up until the day of expiration.

The longest shelf life available are sold via our wholesale division. Click here to explore our wholesale site.

Why are your formulas better?
Never trust anything with a version that is not organic.

Our organic formulas are made from grass fed cows' milk. These cows are not treated with hormones/antibiotics and live a cage-free life which aids in healthier milk production. These formulas do not contain harmful ingredients found in most brands of baby formula. Our formulas do not contain fluoride, corn / rice syrup, additives, genetically modified ingredients, sweeteners, preservatives or colors.

Are your products x-rayed?
No.

Our products are not exposed to x-radiation.

Are your products irradiated?
No.

Our products are not irradiated